We ship WORLDWIDE. Currently our E-commerce platform displays prices in select currencies according to the closest exchange rate estimates. Shipping rates are calculated at checkout based on delivery address.
We ship from ITALY and dispatch all shipments within 3 days of the purchase date. You will receive a confirmation email when the item is dispatched. We ship with DHL Express and transit times vary, but in most cases the shipment will arrive within 2-3 days from when the item is dispatched. For time-sensitive deliveries, please email us for more information.
Note that DHL will require a signature upon receipt. We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address. DHL does not deliver to P.O. Boxes or use General Delivery, If DHL does not find anyone at the indicated address, it will try to deliver the package two more times, leaving a card with instructions on each occasion.
SHIPMENTS WITHIN ITALY:
FREE SHIPPING to all customers within Italy via DHL (shipping address must be a valid Italian address).
All prices are inclusive of 22% VAT.
INTERNATIONAL SHIPMENTS are FLAT RATES PER ORDER:
United States, Canada, Switzerland and UK : €24
Rest of the world: €34
For shipments to the following countries, the goods are shipped DDP (Delivery Duty Paid), meaning no customs fees will be charged upon delivery: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Slovakia, Slovenia, Spain, Sweden, United States.
If your country is not on our DDP list (above), then items shipped to your location are done so on a DDU (Delivery Duty Unpaid) basis. If a DDU destination is selected, the final price charged are exclusive of all taxes and duties. This means that you are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to. You may be responsible for paying these duties before receiving your item.
Note that we ship regularly outside the EU and are happy to assist you with any shipping issues. You will be emailed your tracking number and can closely follow your package, and if there are any issues please contact us and we are available to assist.
BREXIT UPDATE: Note that due to new Brexit regulations, items shipped to the UK will be shipped DDU (Delivery Duty Unpaid). We will include the proper invoices needed for your item to pass through customs but please note that you will be responsible for any duties. Also note that due to these new processes, we are experiencing slight delays of a few days added on to the delivery times.
GIFT WRAPPING: We currently offer gift-wrapping services, in which your item will be sent in our standard e-commerce box with internal gift packaging. For the following countries, we can also send the package directly to the recipient, including a personalised note which you may indicate at checkout: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Slovakia, Slovenia, Spain, Sweden, and United States. For all other countries, the gift packaging can be included but for customs purposes, we recommend not sending directly to the recipient as the shipment could be subject to customs/duty fees (see below).
FOR ANY QUESTIONS OR CONCERNS ON SHIPPING, PLEASE EMAIL US AT firstname.lastname@example.org