We want you to be completely satisfied with your order, so if something is not right, please let us know. If for any reason you are not satisfied, we will accept returns within 14 days from the date your item is delivered. All returned merchandise must be unworn, unused and in original condition. If purchasing footwear, please try on while standing on a soft or smooth surface to avoid damage to the sole. Officina del Poggio has the right to refuse returns not meeting these requirements.
To request a return or exchange, please contact firstname.lastname@example.org within 8 days of the day which your item was delivered, with your order number and a brief reason for your return or exchange. We will issue you a Return Authorization Number. Only returns or exchanges with a Return Authorization Number will be accepted.
RETURNS: Returns must be postmarked within 14 days of the date your item was delivered and should be sent prepaid and marked as a return. Officina del Poggio is not responsible for return shipping expenses, return duties charges, or any returned packages not received. Please ensure the item(s) are sent back through a traceable and/or insurable method. Please email us to advise when the return has been shipped. With your package, please include your name, address, phone number, email address, Return Authorization Number. If you would like for us to send you a return label, we will send you an estimate for the return label fee and deduct this amount from your reimbursement. Your purchase will be refunded to the credit card with which you made the purchase. The original shipping charges will not be refunded. Please allow up to 5 days for the processing of your refund from the date we receive your package.
EXCHANGES: If you would like to exchange your item for something in stock or to pre-order, note that exchanges are free. Please contact us for the Return Authorization number and your request for the exchange. We will issue you a return label, and once your returned goods are received, we will dispatch the new item and refund any difference. Returns must be postmarked within 14 days of the date your item was delivered.
Please send your returns or exchanges to to:
Officina del Poggio
Via Rubbiani 3E
40124 Bologna, Italy
Please direct any inquiries about our return or exchange policy to: